Assistant/Associate Director, Concerts & Special Events Ticketing

We are seeking an Assistant or Associate Director of Concerts & Special Events Ticketing to provide comprehensive ticketing and event services for concerts and non-athletic events hosted within Auburn Athletics facilities. This position serves as the primary ticketing contact for assigned promoters and clients and manages event ticketing operations from initial setup through event settlement. The Assistant Director supports revenue generation efforts while ensuring exceptional customer service, operational efficiency, and compliance with University, SEC, NCAA, and state regulations.

• Serves as the primary ticketing contact for promoters and clients hosting concerts and special events within Auburn Athletics facilities.

• Assists and manages event setup and maintenance within the ticketing system, including inventory, pricing structures, offers, promotions, and ticket programs.

• Provides venue-specific ticketing information including seating configurations, ticketing requirements, and revenue projections.

• Serves as Ticketing Manager on Duty for assigned concerts and special events, overseeing day-of-show ticketing and box office operations.

• Assists with customer service escalations, ticketing issues, and operational troubleshooting before, during, and after events.

• Assists with event settlements, financial reconciliations, promoter reporting, and post-event analysis.

• Supports ticket sales and revenue-generating initiatives through pricing strategies, promotions, and sales campaigns.

• Collaborates with Auburn Athletics external units, including Marketing, Special Events, Event Operations, Sales & Retention, and Tigers Unlimited, to ensure successful event execution.

• Assists in training and scheduling temporary box office staff, student employees, and event workers.

• Assists with football ticket operations, Neville Arena Box Office operations on football gamedays, and other athletic ticketing responsibilities as assigned while ensuring compliance with all University, SEC, NCAA, and state regulations.

Qualifications:

Assistant Director Level:

• Bachelor's degree plus 2 years of experience in ticketing operations, event or entertainment operations, venue operations, customer service, sales operations, athletics administration, or a related field.

OR

• Master's degree 

 Associate Director Level:

• Bachelor's Degree and 4 years of experience in ticketing operations, event or entertainment operations, venue operations, customer service, sales operations, athletics administration, or a related field

OR

• Master's Degree and 3 years of experience in ticketing operations, event or entertainment operations, venue operations, customer service, sales operations, athletics administration, or a related field.

Minimum Knowledge, Skills, and Abilities:

• Knowledge of ticketing, event operations, customer service, or venue management principles and practices.

• Ability to coordinate multiple projects and event-related activities in a fast-paced environment while maintaining attention to detail.

• Ability to effectively communicate and collaborate with clients, promoters, customers, and internal stakeholders.

• Skill in identifying, troubleshooting, and resolving operational and customer service issues in a timely manner.

• Ability to train, supervise, and provide guidance to temporary staff, student employees, and event personnel.

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.