Manager, Athletic Ticket Sales and Operations

Manage and oversee the Ticket Office, including ticket sales, implementation of ticket products and technology, inventory, database management.

Coordinate ticket sales, operations and customer service for all ticketed events.

Collaborate with the athletics marketing staff to generate effective ticketing strategies and promotions as well as the execution of all ticketing related elements on gameday.

Work to coordinate the distribution of student and player-complimentary tickets for men’s and women’s basketball games and other ticketed athletic events.

Coordinate with the Business Office for processing and reconciling financial statements, daily reconciliation of ticket sales, event audits, and reporting to NCAA and external auditing services, as needed.

Prospect, establish, research and close sales leads through cold-calling, appointments and networking.

Effectively build relationships with current and prospective customers to maximize sales and provide excellent customer service.

Develop innovative ideas to advance ticket sales strategies.

Develop operations plan for handling all functions including invoicing of account holders, seat upgrades, allocations, transfers, payment plans, and other ticketing initiatives.

Work with team sales leadership to develop scaling, inventory and allocation strategies to maximize season, group, and single game ticket sales.

Serve as point of contact for all technology and ticketing related issues, needs, and development.

Interface with ticketing provider on technology needs, troubleshooting and event building.

Strategically manage ticket inventory and class assignments to optimize sales and service initiatives.

Research issues/errors concerning printing, mobile tickets and online purchases.

Coordinate and manage box office on event days, including but not limited to:

Handle on-site ticketing related issues: lost tickets, wheelchair exchanges, mobile ticketing issues, and seating issues.

Will call and other customer service-related issues.

Coordinate with third-party ticket vendors, including group ticket platforms, ticketing technologies, and sales solutions.