Assistant Athletics Director, Ticket Operations

Oversight of Ticket Operations and Team Members:

• Manage and oversee the Ticket Office including building, processing, and reporting of season, group, and single game ticketed athletic events; and management of full-time, part-time, student and volunteer staff.

• Provide overall leadership to increase and maximize ticket revenue and customer experience.

• Maintain data in the Ticketing database.

• Provide direction related to new ticketing revenue-generating initiatives and suggest best practices for utilizing the ticketing database .

• Run reports including but not limited to, NCAA and internal revenue reports, and daily/weekly fiscal year reports.

• Coordinate with University Technology Services for technical needs for the Ticket Office.

• Educate the Ticket Office in the proper use of the database to ensure the integrity of data.

• Work with marketing and ticket sales team to develop ticket promotions to increase revenue.

• Manage ticketing system contract, relationship and technology for all ticketing and development services.

• Coordinate with the Business Office to reconcile Ticket Office financials.

• Work cooperatively with Internal Audit, as needed.

• Coordinate with the President’s Office for ticketing needs and seating assignments related to home, away, and Tournament games.

• Coordinate with third party ticket vendors, including managing the digital ticketing process

• Assist with overseeing all ticket operations and customer service.

Other

• Other duties as assigned.